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Schneider Electric
Overview
Schneider Electric is a global industrial technology leader bringing world-class expertise in electrification, automation and digitisation to smart industries, resilient infrastructure, future-proof data centres, intelligent buildings and intuitive homes.
With a proud 180-year heritage, Schneider Electric offers a wide range of electrical products such as circuit breakers, motor starters and transfer switches to its customers, supported by its network of 14 sites across the UK.
The challenge
In 2022, Schneider Electric faced significant challenges with its incumbent carrier. These included issues with transparency in service delivery, such as problems with Proof of Delivery (POD) accuracy and concerns over drivers’ professionalism. These issues impacted Schneider Electric’s ability to maintain its high standards for customer experience.
As a result, the company sought a new logistics partner via a rigorous tender process. "Our tender process was not price-driven; we were looking for a strong working relationship and a partner who wanted to grow with us," stated Glynn Hobbs, Logistics Territory Director for Schneider Electric UK.
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The solution
Schneider Electric appointed DX as their logistics partner, selecting the DX Parcel service to meet their specific requirements for secure and reliable B2B deliveries.
The partnership is managed through the DX Express depot in Shrewsbury, which was chosen for its ability to coordinate Schneider Electric's high-volume operations effectively. Currently, DX delivers an average of 700 consignments daily for Schneider Electric on a next-day service. This ensures Schneider Electric can meet its customers’ expectations for timely and secure delivery of critical electrical components.
The benefits
Schneider Electric has experienced several key benefits since partnering with DX:
Reliability and engagement: "Key drivers to Schneider Electric are reliability and engagement; both elements
have been overachieved by DX over the last two years. The localised customer service and accurate KPI
reporting have been well received, plus their responsive manner when dealing with service complaints has been
a refreshing change.” commented Glynn Hobbs, Logistics Territory Director for Schneider Electric UK.
Secure and on-time deliveries: “Accurate, secure, on-time delivery is a key part of our offering to customers,
which means that we demand incredibly high levels of service from our logistics partner. We like the fact that a
A member of our DX Key Account Team is always on hand to deliver a solution that reflects our commitment to this level of service,” said Aleksandr Golovkin, Transport Manager at Schneider Electric UK.
Strong Partnership: DX is viewed as an extension of the Schneider Electric brand. Aleksandr Golovkin further
remarked, “We think of DX as a partner rather than a supplier. DX has truly become an extension of the
Schneider Electric brand. I would not hesitate to recommend DX to other companies like ours, where the value of the customer experience is everything to the business and full transparency is essential.”
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