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Final Mile services
Delivering the moment that counts.
Proud to be excellent
Consumer delivery. Where experience matters.
The final mile is where delivery meets customer expectations. Home delivery and e-commerce services come together to support the last stage of the journey, from secure next-day parcels to larger, heavier items requiring two-person handling. Every delivery is shaped around how consumers expect goods to arrive, on time, clearly communicated and handled with care, with tracking and visibility in place to protect brand experience right through to the door.
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DELIVERING ON YOUR BRAND PROMISE
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DX Final Mile key features:
- One accountable partner across every stage
- Fewer hand offs and quieter operations
- Confidence serving both B2B and B2C customers
- National reach with local accountability
- Service levels that are defined, measured and reviewed
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From doorstep to room of choice and beyond.
Final mile delivery needs to flex around the customer, not the other way round. Services extend from everyday parcel delivery to premium two-crew home delivery for bulky or high-value goods, with room-of-choice placement and optional installation where required. Secure delivery options, clear delivery windows and full tracking give customers control and reassurance, while international reach and specialist services, including medical specimen delivery, allow a wide range of consumer needs to be supported through one joined-up approach.
Start using DX Final MileHow the DX Final Mile process works
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The order is placed with the supplier and manifested to DX. The customer receives an SMS confirming the delivery date, with the option to contact DX to make changes if needed.
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2
On the evening before delivery (around 18:30), DX sends an SMS confirming the scheduled delivery and providing a two-hour delivery window.
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3
On the morning of delivery (around 08:30), the customer receives an SMS with a live tracking link to follow the delivery in real time.
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4
The DX crew contacts the customer 30–60 minutes before arrival to confirm availability. On arrival, the crew confirms the preferred delivery location and completes any required risk assessment.
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Once delivery is complete and the customer is satisfied, proof of delivery is captured electronically using a handheld device.
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Start using DX Final Mile
We’re here, ready and waiting to talk to you about your requirements. Whether you are best served by this service or another part of our offer, our experience, expertise and unrivalled Customer Service will help you improve efficiency, lower costs and provide exemplary service to your customers.
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