Help & Support

Here when you need us

Let us help you

Our knowledge support service, ready with the answer to just about any question you might have. You can get help by searching for keywords or phrases, or by heading to a specific subject or service page using the list below.

General help & support

Frequently asked questions about general matters relating to our business. If you’re looking for help with one of our services, you can go there directly using the links below.

Get general support

Support by service

Freight

Our IDW (Irregular Dimensions and Weight) delivery services to business and home addresses for items over 25kg in weight or 1.8m in length.
Express

Our fast and secure next day delivery service to business and home addresses for items under 25kg in weight.
- DX Secure Flex support
- DX Secure Business support
Exchange

Our specialist membership network for the delivery of important legal and commercial documents and medical specimens.
- Document Exchange support
- Tracked specimen support
Tracking

Fast, convenient-to-use parcel tracking using one of several reference options.
Get support