Service Terms and Conditions | DX

Search DX

Track my item

How do I find my tracking number?

terms and conditions hero

Service terms & conditions

DX | Integrated Logistics | Delivered Exactly
Service terms & conditions

Please read details of DX’s current terms and conditions of service below.

You can select either United Kingdom or Republic of Ireland to scroll to the relevant section.

Republic of Ireland

United Kingdom

DX Express Customers - UK

DX Express conditions of carriage October 2021

DX Express Defined Locations UK Mainland February 2023

Annex 1 - data protection

DX packaging guidelines

Excluded goods

DX Express - brexit annex 1

DX Express - standing authority to act

Brexit annex DXE 4a & 4b EU SCC guidance and standard contractual clauses

DX Document Exchange Customers - UK

DX Document Exchange rules of membership

DX Document Exchange - complaints and redress policy

DX Freight Customers - UK

Annex 1 - data protection

DX-1 - brexit annex 1

DX-1 - standing authority to act

Brexit annex DXF 4a & 4b EU SCC guidance and standard contractual clauses

DX-2 - brexit annex 1

DX-2 standing authority to act

DX International - conditions of carriage - April 2023

DX International - condition of carriage - schedule 1 - data protection

DX packaging guidelines

DX-1 Excluded goods

DX-1 Conditions of Carriage - October 2024

DX-2 Conditions of Carriage - October 2024

DX International - Conditions of Carriage - October 2024

DX-2 Excluded goods

DX SameDay Conditions of Carriage August 2025

DX Suppliers - UK

DX terms and conditions for the purchase of goods and/or services

DX supplier code of conduct

List of sub-processors

Republic of Ireland

DX master services agreement

DX defined locations

DX Courier service description

DX packaging guidelines

DX Document Exchange Rules of Membership - Republic of Ireland

DX ROI Procurement Terms

Excluded Goods

BREXIT Annex

DX Policies

Full list of current DX Policies

Supplier Code of Conduct

Corporate Social Responsibility Statement (CSR)

Anti-bribery Policy

DX Gender Pay Gap Report

DX Environmental Statement

DX Carbon Reduction Plan

Review archived documentation

DX Aug23 038 Edited

DX Group Strengthens Executive Leadership Team to Support Next Phase of Growth

Careers with DX

Our approach to responsibility.

Our ESG report details how DX acts across environmental impact, social responsibility and governance as part of running a modern logistics business.

Explore our latest report