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Complaints procedure
Tell us if you are dissatisfied with an aspect of our service
We are determined to ensure that you experience great service whenever you trust us with a delivery, or receive a delivery that a business or individual has entrusted to us.
If we have failed to achieve this in any way, we apologise. Please use the details below to advise us of the issue.
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UK |
ROI |
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customerconcerns@dxlogistics.com | info3@dxlogistics.com |
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Post |
Head of Customer Concerns DX - Customer Concerns PO Box 390 Northampton NN3 6YG |
Head of Customer Service D11 WA49 |
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DX |
DX Group 500000, Northampton 30 |
DX 1, Dublin |
ROI customers
Please download a copy of DX Ireland’s Complaints & Redress Procedures.
UK customers
Please help us investigate your concerns by ensuring you provide us with as much information as you can, such as:
- Name and original address the item was being delivered to
- Your name and address if different from the delivery address
- Reference and/or tracking number
- Details of the complaint you wish to raise with DX Group
DX endeavour to acknowledge your complaint within 24 hours of receipt. After fully investigating your issues we will provide a response within 72 hours of receipt.
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